Return Policy
We stand behind every product we sell with our 30-day satisfaction guarantee. Your health journey is important to us, and we want to make sure you're completely satisfied with your purchase.
30-Day Satisfaction Guarantee
Try any product risk-free for 30 days. If you're not completely satisfied, return it for a full refund of the product price.
30 Days to Try
You have a full 30 days from delivery to try the product and decide if it's right for you.
Full Refund
Get a complete refund of the product price if you're not satisfied (shipping fees excluded).
No Questions Asked
We trust your judgment. If a product isn't working for you, we'll process your return quickly.
How to Return a Product
Our return process is simple and straightforward. Follow these steps to initiate your return.
Contact Us
Email returns@healthpioneer.com with your order number and reason for return.
Get Authorization
We'll send you a return authorization number and prepaid shipping label.
Ship It Back
Package the product securely and ship it back using our prepaid label.
Get Refunded
Receive your refund within 3-5 business days after we receive your return.
Return Requirements
✅ What We Accept
- • Products returned within 30 days of delivery
- • Items that are up to 50% consumed
- • Products in original packaging when possible
- • Items with return authorization number
❌ What We Don't Accept
- • Products returned after 30 days
- • Items that are more than 50% consumed
- • Products without return authorization
- • Items damaged due to misuse
Refund Information
Understanding our refund process and timelines.
Refund Timeline
Processing (1-2 days)
Once we receive your return, we inspect the product and process your refund.
Bank Processing (3-5 days)
Your bank or card issuer processes the refund back to your original payment method.
Refund Complete (5-10 days)
The refund appears in your account. Total time is usually 5-10 business days.
What's Refunded
Exchanges & Substitutions
Product Exchanges
We don't offer direct exchanges, but we make it easy to get what you need:
- 1. Return the original product for a full refund
- 2. Place a new order for the product you want
- 3. We'll prioritize shipping your new order
Pro tip: Contact us before returning if you want to exchange. We can often expedite the process.
Damaged or Defective Items
If you receive a damaged or defective product:
- • Contact us immediately with photos
- • We'll send a replacement at no charge
- • No need to return the damaged item
- • Expedited shipping on replacements
Quality guarantee: We stand behind every product and will make it right immediately.
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible. We typically respond within 12 hours.
Returns Address: Health Pioneer Returns, 123 Wellness Way, Austin, TX 78701
Please include your return authorization number with all returns