Shipping Policy
We're committed to getting your health products to you quickly and safely. Here's everything you need to know about our shipping policies and procedures.
Shipping Options & Rates
We offer multiple shipping options to meet your needs, from standard delivery to expedited shipping.
Standard Shipping
Express Shipping
Overnight Shipping
Order Processing Times
Standard Orders
Most orders are processed and shipped within 1-2 business days. You'll receive a tracking number once your order ships.
Custom Products
Items requiring special preparation may take an additional 1-3 business days to process before shipping.
International Shipping
We ship to most countries worldwide, with specific considerations for customs and delivery times.
Shipping Information
Delivery Time
7-14 business days for most destinations
Shipping Rates
Calculated based on destination and package weight
Tracking
Full tracking provided for all international shipments
Important Notes
Customs & Duties
- • International customers are responsible for customs fees and import taxes
- • Packages may be delayed by customs processing
- • Some products may be restricted in certain countries
- • We declare accurate product values on customs forms
Special Handling & Storage
Some of our products require special handling to maintain their quality and potency.
Temperature-Sensitive Products
Probiotics and certain supplements are shipped with ice packs during warm weather to maintain their potency.
- • Insulated packaging used when needed
- • Express shipping recommended in summer
- • Refrigerate immediately upon arrival
Secure Packaging
All products are carefully packaged to prevent damage and maintain privacy.
- • Protective cushioning materials
- • Discreet, unmarked packaging
- • Tamper-evident seals
Delivery Information
Delivery Attempts
Our carriers will attempt delivery up to 3 times. If unsuccessful, packages are held at the local facility for pickup.
Signature Required
For security, some high-value orders may require a signature upon delivery. You'll be notified if this applies to your order.
Address Accuracy
Please ensure your shipping address is correct. Address changes after shipment may result in additional fees or delays.
Questions About Shipping?
Our customer service team is here to help with any shipping questions or concerns you may have.