Device Guides & Tutorials
Step-by-step guides to help you master your medical devices and get the best results
Quick Start Essentials
First Day with Your Device
- Unboxing and inventory check
- Reading safety information
- Initial setup and calibration
- Connecting to apps/software
- First use walkthrough
Daily Maintenance
- Cleaning procedures
- Battery care
- Storage guidelines
- Supply management
- Troubleshooting basics
When to Call Support
- Error messages guide
- Warranty coverage
- Technical support contacts
- Replacement procedures
- Emergency backup plans
Popular Device Guides
Comprehensive tutorials for the most commonly used medical devices
Blood Glucose Monitors
Dexcom G7 CGM
Topics Covered:
- Initial setup and calibration
- Smartphone app pairing
- Sensor insertion technique
- Alert customization
- Data sharing with providers
Common Issues:
- Sensor errors and troubleshooting
- Bluetooth connectivity problems
- Skin irritation management
- Compression false lows
FreeStyle Libre 3
Topics Covered:
- Sensor application
- Using the reader vs app
- Scanning technique
- Understanding trend arrows
- Replacing sensors
Common Issues:
- Sensor falling off early
- Inaccurate readings
- App not updating
- Insurance coverage tips
Heart Monitors
Apple Watch ECG
Topics Covered:
- Taking an ECG reading
- Understanding results
- Atrial fibrillation detection
- Sharing data with doctor
- Heart rate notifications
Common Issues:
- Poor reading quality
- Inconclusive results
- Battery optimization
- Data export problems
KardiaMobile 6L
Topics Covered:
- 6-lead ECG recording
- Proper electrode placement
- Interpreting reports
- Medication tracking
- Symptom logging
Common Issues:
- Connection issues
- Noisy recordings
- Understanding normal vs abnormal
- Subscription features
CPAP Machines
ResMed AirSense 11
Topics Covered:
- Initial setup and settings
- Mask fitting guide
- Using myAir app
- Cleaning and maintenance
- Travel with CPAP
Common Issues:
- Mask leaks and comfort
- Dry mouth solutions
- Pressure adjustments
- Water chamber issues
Philips DreamStation 2
Topics Covered:
- BiPAP vs CPAP settings
- Pressure relief features
- Heated tubing setup
- Data interpretation
- Compliance tracking
Common Issues:
- Rainout prevention
- Noise reduction tips
- Syncing with app
- Filter replacement schedule
Blood Pressure Monitors
Omron Platinum
Topics Covered:
- Proper cuff positioning
- When to take readings
- Understanding numbers
- Averaging multiple readings
- Tracking trends
Common Issues:
- Irregular heartbeat detection
- Cuff size selection
- Error messages
- Battery life tips
Insulin Pumps
Omnipod 5
Topics Covered:
- Pod placement best practices
- Automated mode setup
- Bolus calculator use
- Exercise settings
- Integration with Dexcom G6
Common Issues:
- Pod failures
- Occlusion alarms
- Adhesive allergies
- Swimming/bathing tips
Tandem t:slim X2
Topics Covered:
- Control-IQ technology setup
- Basal rate programming
- Site rotation guide
- Software updates
- Sleep/exercise profiles
Common Issues:
- Tubing problems
- Touch screen issues
- Charging best practices
- Alert fatigue management
Hearing Aids
Phonak Paradise
Topics Covered:
- Initial fitting process
- Bluetooth pairing
- App controls
- Cleaning routine
- Battery management
Common Issues:
- Feedback/whistling
- Moisture damage prevention
- Wax guards replacement
- Connection drops
Troubleshooting Center
Quick solutions to common device problems
Device Won't Turn On
Quick Fixes:
- • Check battery/power
- • Reset device
- • Inspect connections
Applies to: All electronic devices
Inaccurate Readings
Quick Fixes:
- • Recalibrate
- • Check sensor placement
- • Update software
Applies to: Monitors, CGMs, BP cuffs
Connectivity Problems
Quick Fixes:
- • Restart Bluetooth
- • Update app
- • Check compatibility
Applies to: Smart devices, Apps
Physical Discomfort
Quick Fixes:
- • Adjust fit
- • Try different sizes
- • Use barrier products
Applies to: Wearables, CPAP masks, CGM sensors
Alarm Fatigue
Quick Fixes:
- • Customize alerts
- • Set quiet hours
- • Adjust sensitivity
Applies to: CGMs, Pumps, Monitors
Need More Help?
If you're experiencing issues not covered here, contact device support directly:
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