How Can We Help?
Need support or have a question about Health Pioneer? Our patient advocates are here to help you find trials, understand eligibility, and navigate your journey.
Getting Started
How do I find clinical trials for my condition?
Use our search tool to find trials by entering your condition, location, and preferences. We match you with trials from our database of 450,000+ active studies.
Is Health Pioneer's service free?
Yes, our service is completely free for patients. We never charge for helping you find and connect with clinical trials.
How do I create an account?
Creating an account is simple and free. Click 'Sign Up' in the top right corner, provide basic information, and start searching for trials immediately.
What information do I need to provide?
We only ask for essential information to match you with relevant trials: your condition, location, age, and basic health history. You control what information is shared.
Trial Enrollment
How do I apply for a clinical trial?
Once you find a trial you're interested in, click 'Learn More' to see full details. You can then contact the research team directly or use our guided application process.
What makes someone eligible for a trial?
Each trial has specific inclusion and exclusion criteria based on factors like age, gender, disease type and stage, previous treatments, and overall health.
How long does enrollment take?
The enrollment timeline typically takes 2-4 weeks from initial contact to starting treatment, including screening, appointments, and informed consent.
Can I participate if I live far from the trial site?
Many trials offer travel assistance or reimbursement. Some studies have multiple sites, and decentralized trials may allow remote participation.
Account & Profile
How do I update my profile information?
Log into your account and navigate to 'My Profile' to update your information, health history, and preferences at any time.
How do I change my password?
Go to 'Account Settings' and select 'Change Password'. You'll need to enter your current password and create a new one.
Can I delete my account?
Yes, you can delete your account at any time from your account settings. All your personal information will be permanently removed.
How is my privacy protected?
We use bank-level encryption and HIPAA-compliant security measures. We never share your information without your explicit consent.
Safety & Support
Are clinical trials safe?
Clinical trials are highly regulated by the FDA and ethics committees (IRBs) to ensure participant safety. Every trial follows strict protocols and continuous monitoring.
What support does Health Pioneer provide?
We provide personalized trial matching, help understanding eligibility, assistance with applications, patient advocate consultations, and ongoing support throughout participation.
What if I have questions during a trial?
You can contact the research team directly, or reach out to our patient advocates who can help you navigate any questions or concerns.
Can I leave a trial once I've started?
Yes, participation is completely voluntary. You can withdraw at any time, for any reason, without penalty.
Contact Our Support Team
Choose the right contact option based on your needs. Our team is committed to responding quickly and providing personalized assistance.
Patient Advocacy
Get help finding trials and understanding eligibility
Trial Enrollment Support
Assistance with applications and enrollment process
Technical Support
Help with account, website, or technical issues
Research Partnerships
For research sites and pharmaceutical companies
Popular Resources
Quick access to commonly needed information and tools
Cannot Find What You're Looking For?
Our patient advocates are available to help you with any questions or concerns. Get personalized guidance and support.